:root{--chat-brand:#D40C0D;--chat-brand-hover:#b80b0c;--chat-paper:#f7f4ef;--chat-ink:#252222;--chat-muted:#68615d;--chat-line:#eee8e2}
*{box-sizing:border-box}body{margin:0;font:14px/1.5 "Poppins",system-ui,-apple-system,sans-serif;color:var(--chat-ink);background:var(--chat-paper)}button,input,textarea{font:inherit}button,a,input,textarea{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{opacity:.5;cursor:wait}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible{outline:2px solid var(--chat-brand);outline-offset:3px}[hidden]{display:none!important}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}main{height:100vh;height:100dvh;min-height:320px;display:flex;flex-direction:column;max-width:760px;margin:0 auto}svg{display:block;width:22px;height:22px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}
.chat-header{position:relative;flex-shrink:0;background:var(--chat-brand);color:#fff;padding:20px 16px 27px;display:flex;align-items:center;gap:12px}.brand-logo{display:block;width:58px;height:58px;object-fit:cover;border-radius:50%;flex-shrink:0}.header-copy{flex:1;min-width:0}.header-copy h1{font-size:17px;line-height:1.4;font-weight:750;margin:0 0 4px}.header-copy p{font-size:12px;line-height:1.45;margin:0;max-width:230px}.header-back,.header-call{display:flex;align-items:center;justify-content:center;flex-shrink:0;background:transparent;color:#fff;border:0;padding:0}.header-back{width:20px}.header-call{width:44px;height:44px;border:1px solid #ffffff55;border-radius:50%}.header-call svg{width:20px;height:20px}.chat-header :focus-visible{outline-color:#fff}
#conversation{flex:1;min-height:0;overflow-y:auto;padding:12px 16px 22px;scrollbar-width:thin;scrollbar-color:#d5cec8 transparent;overscroll-behavior:contain}.day-divider{text-align:center;margin:0 0 18px}.day-divider span,.system-notice{display:inline-block;border:1px solid var(--chat-line);background:#fff;border-radius:24px;color:var(--chat-muted);font-size:11px;padding:4px 13px}.system-notice{display:table;margin:12px auto;text-align:center}.message-row{margin:0 0 18px;display:flex;flex-direction:column;align-items:flex-start}.sender-name{color:#5c5550;font-size:12px;font-weight:700;margin:0 0 4px}.message{max-width:88%;background:#fff;border:1px solid var(--chat-line);border-radius:4px 20px 20px 20px;padding:11px 13px;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.5;font-size:14px}.message-row.guest{align-items:flex-end;margin-top:24px}.guest .message{background:var(--chat-brand);border-color:var(--chat-brand);color:#fff;border-radius:20px 4px 20px 20px}.message-meta{font-size:10px;color:var(--chat-muted);margin:5px 0 0}.message-meta .read-receipt{margin-left:4px}.message a{color:var(--chat-brand);text-underline-offset:2px}.guest .message a{color:#fff}.message img,.message video{display:block;max-width:100%;max-height:240px;border-radius:10px;margin:6px 0}.topic-options{display:flex;flex-wrap:wrap;gap:8px;margin:-4px 0 20px}.topic-options button{border:1px solid var(--chat-brand);border-radius:24px;background:#fff;color:var(--chat-brand);padding:10px 15px;font-size:13px;font-weight:550}.topic-options button:hover{background:#ffeae8}.contact-card{width:88%;padding:16px;background:#fff;border:1px solid var(--chat-line);border-radius:20px;display:grid;gap:7px;margin-top:-10px}.contact-card label{font-size:12px;font-weight:700}.contact-card input,.contact-card select{width:100%;border:1px solid var(--chat-line);border-radius:10px;padding:11px 12px;min-height:44px;margin-bottom:4px}.contact-card small{font-size:10px;color:var(--chat-muted)}.contact-card button{border:0;border-radius:24px;background:var(--chat-brand);color:#fff;padding:11px 16px;font-weight:650;margin-top:5px}.contact-card button:hover,.send-button:hover{background:var(--chat-brand-hover)}#contact-error:empty,#verification-error:empty,#account-error:empty{display:none}#contact-error,#verification-error,#account-error{font-size:12px;color:#a3182d;margin:0}.typing-indicator{margin:8px 0 0}.typing-dots{display:inline-flex;gap:5px;padding:13px 15px;background:#fff;border:1px solid var(--chat-line);border-radius:4px 18px 18px 18px}.typing-dots i{width:6px;height:6px;border-radius:50%;background:#aaa39d;animation:chat-typing-pulse 1.2s infinite}.typing-dots i:nth-child(2){animation-delay:.15s}.typing-dots i:nth-child(3){animation-delay:.3s}.typing-indicator small{display:block;font-size:10px;color:var(--chat-muted);margin-top:4px}@keyframes chat-typing-pulse{0%,60%,100%{opacity:.4;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}@media(prefers-reduced-motion:reduce){.typing-dots i{animation:none}}
#composer{display:flex;flex-shrink:0;gap:8px;align-items:flex-end;background:#fff;border-top:1px solid var(--chat-line);padding:10px 12px 6px}.attachment-button,.send-button{width:44px;height:44px;flex:0 0 44px;border-radius:50%;border:0;display:flex;align-items:center;justify-content:center}.attachment-button{background:var(--chat-paper);color:#655e59}.attachment-button:hover{background:#eee8e2}.send-button{background:var(--chat-brand);color:#fff}.composer-message{flex:1;min-width:0}.composer-message textarea{display:block;width:100%;min-height:44px;max-height:120px;resize:none;border:1px solid var(--chat-line);border-radius:24px;padding:10px 15px;line-height:22px;font-size:14px}.attachment-selection{font-size:10px;overflow-wrap:anywhere;color:var(--chat-muted)}#remove-attachment{border:0;background:transparent;color:var(--chat-brand);padding:2px 4px;font-size:10px}#error{font-size:12px;color:#a3182d;margin:0;padding:8px 16px;background:#fff}#error:empty{display:none}.widget-footer{flex-shrink:0;background:#fff;text-align:center;padding:3px 10px max(8px,env(safe-area-inset-bottom));color:var(--chat-muted)}.widget-footer p{font-size:10px;margin:0 0 2px}.widget-footer small{font-size:9px}.widget-footer a{color:inherit;text-underline-offset:2px}.reply-alert{display:flex;align-items:center;gap:12px;padding:12px;border:1px solid var(--chat-line);border-radius:17px;background:#fff;margin-bottom:18px;font-size:12px}.reply-alert span{flex:1}.reply-alert button{flex-shrink:0;border:0;border-radius:24px;background:#fce3e1;color:var(--chat-brand);font-size:12px;font-weight:700;padding:12px}
@media(min-width:600px){.chat-header{padding:22px 28px 30px}#conversation{padding-left:28px;padding-right:28px}.message,.contact-card{max-width:430px}.widget-footer{padding-bottom:12px}}